Terms of Service

By creating an account or using 12 Points (the “App”, available at 12points.science and as native iOS and Android applications), you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the App. These Terms form a binding agreement between you and the 12 Points team (the “we”, “us”, or “operator” of the App).

The App is also used to support an academic research study run by the University of Southern Denmark (“SDU”). Your relationship with SDU as a research participant is governed by a separate Informed Consent Form, which you will be asked to review before any research data is collected. These Terms govern your use of the App; the Consent Form governs your participation in the research.

12 Points is a Eurovision Song Contest rating and citizen science platform. The App allows you to:

• Watch and rate Eurovision entries on a 1–10 scale, build a personal top 10, and view aggregated community statistics.
• Optionally post comments on entries and form friend connections with other participants (subject to Section 7 below).
• Optionally contribute your ratings, demographic answers, comments, and friend-network activity to academic research on music preferences and social influence.

• You must be at least 9 years old to create an account or use the App.
• Research participation requires you to be at least 18 years old. If you indicate that you are under 18 in the demographic questionnaire, the App will automatically place you in local-only mode (see Section 7) and no research data will be collected from your account, regardless of any consent selection.
• By using the App you represent that you meet the applicable age requirements and that the information you provide about yourself is accurate.
• If we become aware that a user has misrepresented their age, we reserve the right to suspend or terminate the account without prior notice.

• You may register using an email address and password, or via Google or Apple sign-in.
• You are responsible for maintaining the confidentiality and security of your account credentials, and for all activity under your account.
• You must provide accurate information when creating your account, and keep it up to date.
• You may not create multiple accounts to circumvent restrictions in these Terms (including the irreversibility of research-consent withdrawal described in Section 7), share your account with others, or impersonate another person.
• We may use Cloudflare Turnstile or similar bot-protection mechanisms during sign-up and login to deter automated abuse.

When using the App, you agree not to:

• Post offensive, abusive, hateful, harassing, defamatory, sexually explicit, or otherwise unlawful content in comments or any other public area of the App.
• Impersonate any person or entity, or misrepresent your identity, age, or affiliations.
• Manipulate, inflate, or otherwise distort ratings, rankings, leaderboards, or voting outcomes.
• Use automated tools, bots, scrapers, or scripts to interact with the App, or attempt to reverse engineer, decompile, or otherwise probe its non-public interfaces.
• Interfere with or disrupt the App’s infrastructure, security mechanisms, or other users’ experience.
• Collect, harvest, or store other users’ personal information beyond what the App publicly displays.
• Use the App in any way that violates applicable laws, third-party rights, or the policies of the platforms (Apple App Store, Google Play, Firebase, OneSignal, etc.) that distribute or support the App.

We may, at our discretion, remove content or suspend accounts that we reasonably believe violate this Section.

• You retain ownership of the content you create in the App, including comments, ratings, top 10 selections, and profile information (“User Content”).
• By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute that content within the App and as part of features that depend on it (for example, surfacing your comments on the relevant song page or showing your top 10 to friends).
• If you have provided research consent, you additionally grant SDU a non-exclusive, worldwide, royalty-free licence to use your User Content for research and open-science purposes, on the terms described in the Consent Form.
• We reserve the right to remove or restrict access to User Content that violates these Terms or is otherwise inappropriate, without prior notice where we reasonably believe immediate removal is necessary.
• The treatment of your User Content when you delete your account, or when you withdraw research consent, is described in Sections 7 and 12.

The App supports a research study, but you are not required to participate in research in order to use it. Participation is entirely voluntary. Your status with respect to research is always in one of three states:

Some features of the App display aggregated statistics computed from participating users’ ratings (for example, average scores per song or per country). Aggregated outputs are not personally identifying and may continue to be displayed even after individual contributors have withdrawn or deleted their accounts. The same applies to anonymised data that has been included in a public dataset release pursuant to the Consent Form — once such data is published, it cannot be recalled.

The App, its design, source code, original content, branding, and the structure of the questionnaires are owned by the 12 Points team (and, where applicable, by SDU and its researchers). Eurovision Song Contest is a trademark of the European Broadcasting Union (EBU). 12 Points is an independent project and is not affiliated with, endorsed by, or sponsored by the EBU. Where the App embeds third-party content (such as official song videos or country flags), all rights remain with the original owners, and your use of that content is limited to viewing it within the App.

The App relies on third-party services which process limited data on our behalf. The list of services and the data each one processes is set out in our Privacy Policy. Your use of those services through the App is also subject to their own terms.

• We strive to keep the App available, but we do not guarantee uninterrupted access.
• We may modify, suspend, or discontinue the App or any feature at any time, with or without notice. Where reasonably practical, we will give advance notice of material changes through the App or by email.
• We may update these Terms from time to time. The “Last updated” date at the top of this page indicates the most recent revision. Continued use of the App after a change becomes effective constitutes acceptance of the updated Terms. If you do not agree to a change, your remedy is to stop using the App and, optionally, delete your account.

• You may delete your account at any time from Settings → Delete Account within the App, or via our account deletion page at /delete-account.
• When you delete your account, your personal data on our servers is removed in accordance with our Privacy Policy. Comments you have posted are anonymised in place (“[deleted]” text, “[Withdrawn user]” displayed name) so that reply chains remain intact. Aggregated statistics and any anonymised research data that has already been published cannot be recalled.
• If you have research consent active at the time of account deletion, deleting the account also ends your research participation and triggers the withdrawal cascade described in Section 7.5.
• We reserve the right to suspend or terminate accounts that materially violate these Terms, with or without notice depending on the severity of the violation. Where suspension or termination is the result of a violation, anonymisation rules in Section 7.5 still apply if you had previously consented to research.

The App is provided “as is” and “as available”, without warranties of any kind, express or implied, to the maximum extent permitted by Danish law. We do not warrant that the App will be error-free, secure, or available at all times, that defects will be corrected, or that the App or the servers that make it available are free of viruses or other harmful components. We do not warrant the accuracy, completeness, or timeliness of any community statistics or user-generated content displayed in the App. Nothing in this Section affects any rights that cannot be waived under mandatory Danish or EU consumer-protection law.

The App is provided to you free of charge as part of an academic research project. No fee is paid by you in exchange for use of the App. The allocation of risk in this Section reflects that fact, and applies to the maximum extent permitted by Danish law.

Subject to the mandatory exceptions in this Section:

• The 12 Points team, its contributors, and SDU shall be liable only for direct losses caused by gross negligence (grov uagtsomhed) or intentional misconduct (forsæt). We accept no liability for losses caused by ordinary negligence (simpel uagtsomhed) in connection with the provision of a free service.
• We shall not be liable for any indirect, incidental, special, or consequential losses, nor for any loss of profits, revenue, anticipated savings, business opportunity, data, goodwill, or reputation, however arising, whether in contract, tort (including negligence), under statute, or otherwise.
• We shall not be liable for the loss, corruption, or non-availability of locally-stored data described in Section 7.2, for any loss arising from the interruption, suspension, modification, or discontinuance of the App or any feature, or for any loss arising from third-party services described in Section 10.
• Where liability cannot lawfully be excluded under this Section, our total aggregate liability for all claims arising out of or in connection with these Terms or your use of the App is in any event limited to DKK 500.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under mandatory Danish law, including in particular:

• liability for death or personal injury caused by our negligence;
• liability for damage caused intentionally or by gross negligence;
• liability under the Danish Product Liability Act (produktansvarsloven);
• your non-waivable rights as a consumer under the Danish Consumer Contracts Act (forbrugeraftaleloven), the Danish Sale of Goods Act (købeloven), the Danish Marketing Practices Act (markedsføringsloven), and other mandatory Danish or EU consumer-protection legislation;
• any other liability that cannot be excluded or limited under mandatory applicable law.

If you are a consumer resident in Denmark or another EU/EEA country, the limitations in this Section apply only to the extent permitted by the consumer-protection rules of your country of residence.

You agree to indemnify and hold harmless the 12 Points team and its contributors from any claim, demand, loss, or expense (including reasonable legal fees) arising from User Content you submit, your use of the App in violation of these Terms, or your violation of any law or third-party right.

These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to conflict-of-law principles. Disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Copenhagen, Denmark (Københavns Byret at first instance), except where mandatory consumer-protection laws in your country of residence give you the right to bring proceedings in your local courts.

Where you participate in research, the relationship between you and SDU is additionally governed by Danish law and by the GDPR, as described in the Consent Form. Nothing in these Terms limits your rights under the GDPR, including the right to lodge a complaint with your national data-protection authority.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms, together with the Privacy Policy and (for research participants) the Consent Form, constitute the entire agreement between you and the 12 Points team with respect to the App.

For questions about these Terms and privacy questions, contact privacy@12points.science. Research-related questions should be directed to Pantelis P. Analytis (pantelis@sam.sdu.dk).

Please also review our Privacy Policy (how we collect, use, and protect personal information) and, if you are participating in research, the Informed Consent Form you accepted at onboarding.